Help and support

IT sign-up is where you activate you University IT account and gain access to our systems, including email, your online learning and much more. 

For best results, IT sign-up and registration should be completed using a computer, rather than a mobile phone or tablet. In the unlikely event that you encounter errors, you can try using another web browser such as Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari.

If you are unable to complete IT signup before you start your course, you can get help from the IT Support Centre, either by telephone on +44 (0) 161 306 5544 or the IT Guest Portal, and our IT Support Centre will help resolve it for you. If you receive an error message (referred to as a ‘halt code’) or if you have previously had an IT account at The University of Manchester, please mention this (and your date of birth) when you get in touch.

Telephone support is available 24 hours a day, seven days a week on +44 (0)161 306 5544.

 More information:

• Student IT Services
• IT help and support

This is a crucial part of becoming a student. You'll receive an email notification to register and it's important to do this before you start your studies.

For any registration queries please contact the Student Services and Registration Helpline +44 (0)161 275 5000 which is currently operating weekdays between 10.00am and 4.00pm or email ssc@manchester.ac.uk.

The payment of your tuition fees, or making an arrangement to pay your tuition fees, is an important final step in the completion of your registration. 

For any tuition fee queries please contact the Student Services and Registration Helpline +44 (0)161 275 5000 between 10am and 4pm, Monday to Friday, or email ssc@manchester.ac.uk.

You'll be eligible to receive a student card once you've completed your registration and arrived in Manchester. So we can prepare your student card in advance of your arrival in Manchester you must provide us with a photograph by logging into My Manchester.

Once you've completed registration you'll be able to book an appointment to collect your student card. Please don't go to pick up your student card unless you've booked a collection.

• You must book a collection slot so make sure that you collect your student card at the specific date and time you have selected.
• Students who are required to quarantine for a period on arrival in Manchester must not select a collection date or time that is within the period of their quarantine.

For any student card queries please contact the Student Services and Registration Helpline +44 (0)161 275 5000 between 10am and 4pm, Monday to Friday.

If you need to speak with a member of the Accommodation Office team, you can email accommodation@manchester.ac.uk. Further information can be found on the accommodation website.

Once you've arrived on campus if you wish to speak to a member of accommodation staff you can email them to arrange an appointment.

International check-in including bank letters and registering with the police is a crucial part of becoming a student. 

If you have any questions regarding International check-in or need further support please email ssc@manchester.ac.uk

We understand that you may have questions if you or fellow students need to self-isolate. We have compiled advice and will update this in line with national and local guidance.

• Guidance for students

We provide support for disabled students, including those with specific learning difficulties, mental health difficulties and medical conditions. If you want to speak to someone on the team, you can email dass@manchester.ac.uk.

For more information about the service and support available, you can visit the DASS website. 

To help you get started, whether that’s before you arrive on campus or once you're here, we have put together a A-Z list of services that can support you during your university life.  This list may be helpful should you have a particular query or issue but are unsure who can best help you.