Help and support

There’s so much to do and think about in your preparation for starting your studies.

We try to provide as much help and support as possible to make the process of becoming a student straightforward. If you find yourself confused or in need of some help then we're here for you. 

To help you get started, whether that’s during the registration process or once you've become a student, here's how you can get help and support.

IT sign-up

IT sign-up is where you activate your University IT account and gain access to our systems, including email, your online learning and much more.

For best results, IT sign-up and registration should be completed using a computer, rather than a mobile phone or tablet. If you encounter an error, you can try using another web browser such as Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari.

If you're unable to complete IT sign-up before you start your course, you can get help from the IT Support Centre, either by telephone on +44 (0) 161 306 5544 or the IT Guest Portal. If you receive an error message (referred to as a ‘halt code’) or if you have previously had an IT account at The University of Manchester, please mention this (and your date of birth) when you get in touch.

Telephone support is available 24 hours a day, seven days a week on +44 (0)161 306 5544.

 More information:

Registration

This is a crucial part of becoming a student. You'll receive an email notification to register and it's important to do this before you start your studies.

For any registration queries please contact the Student Service and Registration Helpline on +44 (0)161 275 5000 between 10am and 4pm, Monday to Friday or email ssc@manchester.ac.uk.

Paying tuition fees

The payment of your tuition fees, or making an arrangement to pay your tuition fees, is an important final step in the completion of your registration. 

For any tuition fee queries please contact the Student Services and Registration Helpline on +44 (0)161 275 5000 between 10am and 4pm, Monday to Friday, or email ssc@manchester.ac.uk

Student card collection

You'll be eligible to receive a student card once you've completed your registration and arrived in Manchester. So we can prepare your student card in advance of your arrival in Manchester you must provide us with a photograph by logging into My Manchester.

Once you've completed registration you'll be able to book an appointment to collect your student card. Please don't go to pick up your student card unless you've booked a collection.

  • You must book a collection slot so make sure that you collect your student card at the specific date and time you have selected.
  • Students who are required to quarantine for a period on arrival in Manchester must not select a collection date or time that is within the period of their quarantine.

For any student card queries please contact the Student Services and Registration Helpline +44 (0)161 275 5000 between 10am and 4pm, Monday to Friday.

University accommodation

If you need to speak with a member of the Accommodation Office team, you can email accommodation@manchester.ac.uk. Further information can be found on the accommodation website.

Once you've arrived on campus if you wish to speak to a member of accommodation staff you can email them to arrange an appointment.

International check-in, bank letters and police registration

International check-in, including bank letters and registering with the police, is a crucial part of becoming a student. 

If you have any questions regarding international check-in or need further support please email ssc@manchester.ac.uk.

Self-isolation guidance for students

We understand that you may have questions if you or fellow students need to self-isolate. We have compiled advice and will update this in line with national and local guidance.

Student finance

For the latest information, please visit our dedicated finance and funding pages.

This information covers paying your fees, setting up a bank account and postgraduate funding.

Finance preparation

By now you will hopefully be aware of the financial support packages we have in place to help eligible students. There is no application process for the bursaries that you may be eligible for; so long as you completed your Student Finance Support application by 26 May funding will be guaranteed to be in place at the start of term. If you didn’t manage to get your application in by this deadline please do so as soon as possible, while it can’t be guaranteed funding will be in place by September, the sooner you complete the application the better.

If you’re worried about how you are going to manage your finances at university we’ve put together advice on budgeting and cost of living in Manchester to help you prepare.

Disability Advisory and Support Services

We provide support for disabled students, including those with specific learning difficulties, mental health difficulties and medical conditions. If you want to speak to someone on the team, you can email dass@manchester.ac.uk.

For more information about the service and support available, you can visit the DASS website

Students' Union and societies

The University of Manchester’s Students’ Union is run by students, for students. It will provide you with the space, resources and support to make the most of your time at Manchester.

Tailored support for specific communities

We recognise that some student groups will need specific support during their time at university. You may belong to one or multiple groups and we’re here to ensure that you can access the help you need. To see if you identify as belonging to one of these communities please see our student support website page to find out what extra help may be available to you.

The Student Services Centre

The Student Services Centre is your one-stop shop for help during your time at university. 

Their telephone helplines are open 10am to 4pm, Monday to Friday or you can email them with your query: ssc@manchester.ac.uk.

Find out more on the student support website

University services A-Z

To help you get started, whether that’s before you arrive on campus or once you're here, we have put together a A-Z list of services that can support you during your university life. This list may be helpful should you have a particular query or issue but are unsure who can best help you.