Help and support
There’s so much to do and think about in your preparation for starting your studies.
We try to provide as much help and support as possible to make the process of becoming a student straightforward. If you find yourself confused or in need of some help then we're here for you.
To help you get started, whether that’s during the registration process or once you've become a student, here's how you can get help and support.
To gain access to our systems, including email, your online learning and much more you'll need to activate your University IT account.
For best results, IT sign-up and registration should be completed using a computer, rather than a mobile phone or tablet. If you encounter an error, you can try using another web browser such as Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari.
If you're unable to complete IT sign-up before you start your course, you can get help from the IT Support Centre, either by telephone on +44 (0) 161 306 5544 or the IT Guest Portal. If you receive an error message (referred to as a ‘halt code’) or if you have previously had an IT account at The University of Manchester, please mention this (and your date of birth) when you get in touch.
Telephone support is available 24 hours a day, seven days a week on +44 (0)161 306 5544.
More information:
This is a crucial part of becoming a student. You'll receive an email notification to register and it's important to do this before you start your studies.
For queries relating to steps 1-9 of the registration process, please contact the Registration Helpline on +44 (0)161 549 1180 between 9.00am and 5.00pm, Monday to Friday.
If you have any queries regarding your tuition fees, please contact the Student Finance Team via our online Student Services enquiry form.
The payment of your tuition fees, or making an arrangement to pay your tuition fees, is an important final step in the completion of your registration. Visit our Pay Your Fees page for further information.
If your account does not appear, or for any financial queries, you can let us know by submitting the Student Services Enquiry form.
Once you have completed this final step, you'll be fully registered for the year.
Please note, you must have completed all ten steps of registration before your student card can be issued.
Once you’ve completed your registration, you’ll receive an email inviting you to collect your student card. During September, student card collection points are based in the Main Library and will be by appointment only. At all other times of the year, you can collect your student card from your Student Support Hub or Doctoral Academy.
If you need to speak with a member of the Accommodation Office team, you can email accommodation@manchester.ac.uk. Further information can be found on the accommodation website.
Once you've arrived on campus, if you wish to speak to a member of accommodation staff you can email them to arrange an appointment.
EU and international full-time students will be eligible to receive a Bank Letter once they have completed the first nine steps of registration. This letter can be used to support an application to open a UK bank account in advance of completing registration.
To meet UK bank requirements, the letter must include your home country address and your Manchester address in full, including your flat and room number where appropriate, so check that your address details are correct on the Student System, Campus Solutions.
During September, your Bank Letter will be generated automatically and will be sent to your University email address once the first nine steps of the registration process have been completed in full. Please allow 72 hours to receive this document.
At all other times of the year, you can request a Bank Letter by completing the Student Services Enquiry form.
Students who have completed the ten steps of registration will be eligible to request a Confirmation of Registration letter. This letter can be used for a number of purposes, including supporting an application for council tax exemption and proving to your landlord that you're a student.
To request this letter, complete the Student Services Enquiry Form.
All students commencing a new course of study should have completed the Right to Study task as part of the admissions process. If your Right to Study check shows that you’ll require a Student visa, visitor visa or an Electronic Travel Authorisation (ETA), you’ll be invited to complete the Student Right to Study process before you can register, and most will be requested to provide additional information as part of the Student Right to Study process to complete this task.
If you have any questions regarding visas that permit study in the UK, immigration, or you need further support, please email visa@manchester.ac.uk.
We provide support for disabled students. This might include autistic/neurodivergent students or people experiencing mental health difficulties and medical conditions.
You can contact DASS directly via phone, email, or visit us in person. For directions, check out our video on how to find DASS at Manchester.
The DASS website also contains lots of helpful information explaining the type of support you might receive and how to access it.
For the latest information, please visit our dedicated finance and funding pages.
This information covers paying your fees, setting up a bank account and postgraduate funding.
Finance preparation
By now you will hopefully be aware of the financial support packages we have in place to help eligible students. There is no application process for the bursaries that you may be eligible for; so long as you completed your Student Finance Support application by 26 May, funding will be guaranteed to be in place at the start of term. If you didn’t manage to get your application in by this deadline, please do so as soon as possible. While it can’t be guaranteed funding will be in place by September, the sooner you complete the application the better.
If you’re worried about how you are going to manage your finances at university we’ve put together advice on budgeting and cost of living in Manchester to help you prepare.
The University of Manchester’s Students’ Union is run by students, for students. It will provide you with the space, resources and support to make the most of your time at Manchester.
Tailored support for specific communities
We recognise that some student groups will need specific support during their time at university. You may belong to one or multiple groups and we’re here to ensure that you can access the help you need. To see if you identify as belonging to one of these communities please see our Student Support website page to find out what extra help may be available to you.
The Student Support Hubs are a great source of advice and support within your School or Faculty. Watch our 'What is a Student Support Hub?' video.
You can also access a range of support services, including counselling, accommodation and financial guidance, and support tailored to your programme of study or research, through My Manchester. Watch our Digital Student Support and Services video to find out how.
Centrally, information is available on our Student Support pages, via ‘Reggie’ our Registration Chatbot and by submitting a query via the Student Services Enquiry form.
If you have a query about visas for studying in the UK, please email visa@manchester.ac.uk.
To help you get started, whether that’s before you arrive on campus or once you're here, we have put together an A-Z list of services that can support you during your university life. This list may be helpful should you have a particular query or issue but are unsure who can best help you.