Help and support
There’s so much to do and think about in your preparation for starting your studies.
We try to provide as much help and support as possible to make the process of becoming a student straightforward. If you find yourself confused or in need of some help then we're here for you.
To help you get started, whether that’s during the registration process or once you've become a student, here's how you can get help and support.
This is the process by which you activate your University IT account and gain access to our systems, including email, your online learning and much more.
For best results, IT sign-up and registration should be completed using a computer, rather than a mobile phone or tablet. In the unlikely event that you encounter errors, you can try using another web browser such as Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari.
If you are unable to complete IT signup before you start your course, you can get help from the IT Support Centre, either by telephone on +44 (0) 161 306 5544 or the IT Guest Portal, and our IT Support Centre will help resolve it for you. If you receive an error message (referred to as a ‘halt code’) or if you have previously had an IT account at The University of Manchester, please mention this (and your date of birth) when you get in touch.
Telephone support is available 24 hours a day, seven days a week on +44 (0)161 306 5544.
This is a crucial part of becoming a student. You'll receive an email notification to register and it's important to do this before you start your studies.
For any registration queries please contact the Student Services and Registration Helpline +44 (0)161 676 1762 which is currently operating weekdays between 10.00am and 4.00pm or email firstname.lastname@example.org.
The payment of your tuition fees, or making an arrangement to pay your tuition fees, is an important final step in the completion of your registration.
For any tuition fee queries please contact the Student Services and Registration Helpline +44 (0)161 676 1762 which is currently operating weekdays between 10.00am and 4.00pm or email email@example.com.
You'll be eligible to receive a student card once you've completed your registration and arrived in Manchester. In order that we can prepare your student card in advance of your arrival in Manchester you must provide us with a photograph by logging into My Manchester.
Once you have completed registration you will be able to book an appointment to collect your student card. Please do not go to pick up your student card unless you have booked a collection:
You must book a collection slot make sure that you collect your student card at the specific date and time you have selected.
Students who are required to quarantine for a period on arrival in Manchester must not select a collection date / time that is within the period of their quarantine.
For any student card queries please contact the Student Services and Registration Helpline +44 (0)161 549 1182 which will operate weekdays between 10.00am and 4.00pm.
Once you've arrived on campus if you wish to speak to a member of accommodation staff you can email them to arrange an appointment.
International check-in including bank letters and registering with the police is a crucial part of becoming a student.
If you have any questions regarding International check-in or need further support please email firstname.lastname@example.org
We understand that you may have questions if you or fellow students need to self-isolate. We have compiled advice and will update this in line with national and local guidance.
We provide support for disabled students, including those with specific learning difficulties, mental health difficulties and medical conditions.
In line with the UK government’s latest advice about coronavirus, the DASS and UMAC teams are currently working from home.
We're continuing to carry out appointments via video/phone. If you need to book an appointment, please call +44 (0) 161 275 7512 and leave a voicemail request. We’ll call you back as soon as we can to make arrangements. If you're unable to use the phone for disability-related reasons, please just let us know.
To help you get started, whether that’s before you arrive on campus or once you're here, we have put together a A-Z list of services that can support you during your university life. This list may be helpful should you have a particular query or issue but are unsure who can best help you.
For more general enquiries please use the Contact us page on the main University website.